Complaints Policy Statement

C&C Consulting is committed to meeting customer requirements and enhancing satisfaction in accordance with ISO 9001:2015.  We take all complaints seriously and ensure they are addressed promptly, fairly, and transparently.

All complaints are recorded, investigated, and analysed to identify root causes and opportunities for improvement within our quality management system. Complainants are kept informed of progress and outcomes, and corrective actions are implemented to prevent recurrence.

Through this process, we continually improve our services, maintain client trust, and ensure compliance with regulatory and contractual obligations.

What are your rights?

Any client, stakeholder, or member of the public who is affected by our services has the right to raise a complaint.

Complaints can be submitted in writing, by email, or by phone to the Operations Manager, who will follow our internal procedures for complaint management.

To contact the Operations Manager, please email enquiries@ccconsulting.uk.com.